Hey there, future Night Shift Support Agent! Maybe you’re the one we’ve been waiting for — the person who can keep calm in the chaos of chats, explain things with clarity, and make users feel genuinely taken care of.
💪 YOUR QUEST-LINE:
Communicating with users via live chat, helping them solve questions and providing clear, friendly assistance;
Working night shifts and ensuring consistent, high-quality support coverage during nighttime hours;
Investigating technical or account-related issues, understanding user context, and offering effective solutions;
Assisting users with questions about digital items, platform mechanics, and transactional flows;
Escalating complex or sensitive cases when needed, while keeping users informed throughout the process;
Identifying recurring questions and contributing to updates for internal documentation or FAQs;
Keeping detailed records of user interactions to ensure smooth follow-up and case resolution;
Ensuring a positive user experience through clarity, patience, and empathy in communication.
👨🚀 YOUR IN-GAME SKIN:
0,5+ year of hands-on support experience — you’re comfortable working in a fast-paced environment and handling multiple chats with confidence;
Solid understanding of how Steam works — you know your way around trades, profiles, and inventory mechanics;
Familiarity with in-game skins in CS:GO, Dota 2, or Rust — you don’t need to be a trader, but you should know what’s what;
Basic knowledge of cryptocurrency — what wallets are, how transfers work, and how crypto might be used in gaming;
Confident PC user with fast typing and the ability to juggle several chats at once;
Detail-oriented and organized — you’re the kind of person who follows through and doesn’t leave things hanging;
At least Intermediate level of English.
🧜♀️ WILL BE YOUR BOOST:
Familiarity with anti-fraud basics or working with suspicious activity checks;
Experience resolving issues related to payments, declined transactions, or refunds;
Understanding of KYC / account verification processes.
🥷 YOUR POWER-UPS SOURCE:
Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
People Partner who will always support you in word and deed;
Anniversary and performance bonuses;
Input on project direction in a bureaucracy-free environment;
Regular performance reviews and personal feedback sessions;
20 paid vacation days and 7 sick leave days;
Assisting with the accounting and tax management for individual entrepreneurs;
English language and Well-being benefit — so that you can improve your mental health the way you want;
No time tracking;
We purchase CHARGING STATIONS for our spacers;
We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.
If you read everything carefully and exclaimed: “Oh, yeah, I’m good at everything and I want to do cool things together!”, then we are already looking forward to your resume!
