Middle Support Engineer
- Рівень:
- middle
- Джерело:
- djinni.co
Що робити
- User requests management: fix the data to resolve a problem for specific customers
- Incident management: handling customer complaints, P1,P2,P3. Root Cause analysis
- Problem management (highlight issues which appear often)
- Jira bug/task creation
- System improvements advising
Що очікуємо
- 2+ years of experience working with incidents/customer support
- Strong experience in writing complex SQL queries
- Skills in reading logs, making root cause analysis (AppInsights, Kusto Query Language)
- Good level of written and spoken English
- Goals:
Що пропонуємо
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
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