Middle Customer Support for Carbon Neutrality Saas Solution

Що робити

• Lead client training sessions to ensure smooth onboarding onto the platform.
• Develop and implement efficient processes to accelerate the time-to-value of the product for new clients.
• Address basic support issues such as login, password recovery, etc.
• Handle more complex support inquiries involving platform integration, feature presentations, etc.
• Maintain and update the knowledge base to provide self-help resources for clients.