Middle Account Manager
- Рівень:
- middle
- Джерело:
- djinni.co
Що робити
- Build and maintain strong, long-term relationships with assigned clients.
- Identify client needs and support upsell and cross-sell initiatives.
- Ensure smooth service delivery in close cooperation with engineering teams.
- Monitor account health, client satisfaction, and operational performance.
- Proactively identify risks and escalate them when necessary.
Що очікуємо
- 2+ years of experience in Account Management IT industry (preferrably outsource).
- Proven experience in managing commercial conversations and supporting upsell initiatives.
- Strong communication and relationship-building skills.
- Ability to understand client business needs and translate them into clear, actionable requests for delivery teams.
- Experience working with cross-functional teams (delivery, finance, recruitment).
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