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Member Support Representative (incoming line)

Невідома компанія

Джерело:: djinni.co

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Що робити

Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses.
Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation.
Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs.
Educate members on program benefits, app features, and how to get the most out of their loyalty experience.
Follow internal workflows to escalate complex issues to retailer support or platform teams as needed.

Що очікуємо

Prior experience in a customer-facing role (call center, email, or chat support preferred).
Proficiency in spoken and written English is required to ensure clear and effective communication with members.
Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience.
Comfortable handling difficult conversations and turning negative experiences into positive outcomes.
High attention to detail and a knack for identifying patterns in support issues.

Що пропонуємо

Long-term employment;
Competitive compensation with regular performance based salary and career development reviews;
Flexible working hours;
Unique and friendly environment where everyone can explore and learn new technologies.

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