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Member Support Representative (incoming line)

Невідома компанія
Джерело:
djinni.co
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Що робити

  • Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses.
  • Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation.
  • Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs.
  • Educate members on program benefits, app features, and how to get the most out of their loyalty experience.
  • Follow internal workflows to escalate complex issues to retailer support or platform teams as needed.

Що очікуємо

  • Prior experience in a customer-facing role (call center, email, or chat support preferred).
  • Proficiency in spoken and written English is required to ensure clear and effective communication with members.
  • Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience.
  • Comfortable handling difficult conversations and turning negative experiences into positive outcomes.
  • High attention to detail and a knack for identifying patterns in support issues.

Що пропонуємо

  • Long-term employment;
  • Competitive compensation with regular performance based salary and career development reviews;
  • Flexible working hours;
  • Unique and friendly environment where everyone can explore and learn new technologies.

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