Key Account Manager (iGaming)
NewGMedia, за кордоном
- Джерело:
- jobs.dou.ua
Що робити
- Own a portfolio of White Label operators as their primary point of contact for all matters except incidents and support tickets.
- Maintain regular communication with operators through weekly status updates, monthly SLA and performance reports, and quarterly business reviews.
- Triage incoming operator requests, classify them as incidents, service requests, or change requests, and coordinate their resolution with internal teams.
- Work closely with Product, Delivery, Support, and Finance teams to align priorities, timelines, and expectations, ensuring clear communication with operators.
- Maintain a commitments register for each operator, tracking agreed actions, responsible owners, deadlines, and current status.
Що очікуємо
- 3+ years of experience in iGaming as an Account Manager, Key Account Manager, or Technical Account Manager on the B2B supplier side (platform, aggregator, payment, or sportsbook provider).
- Proven experience managing a portfolio of operators and maintaining long-term B2B client relationships.
- Solid understanding of operator economics and iGaming business metrics, including GGR, bonuses, payments, KYC, retention, and revenue share.
- Hands-on experience working with platform back offices and understanding payment and game provider integrations at the first-line diagnostics level.
- Experience managing SLAs, incident communication, contract renewals, and commercial disputes.
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