Raiffeisen Bank is the largest Ukrainian bank with foreign capital. For more than 30 years, we have been creating and building the banking system of our country.
Raiffeisen employs more than 5,000 employees, including one of the largest product IT teams, which includes 900+ specialists. Every day, we work side by side so that more than 2.5 million of our clients can receive quality service, use the bank’s products and services, and develop their business, because we are #TogetherWithUkraine.
We are looking for an Junior IT Process Manager to manage IT reporting, coordinate collaboration with the parent company, and optimize the bank’s IT processes.
In this role, you will be responsible for preparing, analyzing, and automating key IT KPIs, visualizing them on Power BI dashboards, as well as organizing and coordinating GITD & GCTO Calls.
Your future responsibilities:
Regular IT reporting: preparing, collecting, consolidating, and submitting IT reports and key IT KPIs to the parent company (RBI/SB)
Continuous analysis and monitoring of performance metrics
Optimizing and automating IT KPI calculations
KPI visualization and maintenance: regularly updating dashboards in Power BI
GITD & GCTO alignment: organizing, preparing required information, facilitating GITD & GCTO calls, and tracking/controlling the execution of follow-ups and action items
Regular communication with RBI: participating in regular sync meetings (jour fixes) and implementing updates
ITPF (IT Process Framework): updating and optimizing the bank’s IT processes in line with RBI requirements and IT standards
IT controls management: setting up IT controls, gathering evidence of control execution, preparing consolidated comments, and signing off/closing IT controls in the relevant software
Your skills and experience:
Proficiency in digital tools and software: PowerPoint, Power BI, Grafana, Jira/Confluence
Advanced MS Excel skills: working with large datasets and writing complex formulas
Experience working with AI/GPT tools and related technologies
Business English: strong written business correspondence and fluent spoken communication
Methodological understanding of banking IT processes and a clear grasp of all SDLC phases
Knowledge of industry standards and frameworks, such as ITIL or COBIT, is an advantage
Analytical mindset: risk analysis, audit support, and process efficiency evaluation
Foundational understanding of IT infrastructure and systems
Strong organizational, facilitation, and communication skills: ability to plan, organize meetings, and manage time and tasks effectively
Proactive and results-driven mindset: strong ability to articulate ideas clearly and listen actively
Multitasking and self-organization: readiness to manage multiple streams in parallel and switch between tasks without compromising quality
We offer what matters most to you:
Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
Social package: official employment, 28 days of paid leave, additional “maternity leave” for fathers, and financial assistance for parents upon the birth of children
Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment
Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office
Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program
A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professiona
