About the Company
Windmill is a boutique digital product delivery company. Our team of designers, strategists, and engineers loves creating great experiences — designing and developing delightful, functional digital products that solve tough problems and unlock new opportunities for enterprises in complex, regulated industries.
We’re looking for an Operations leader who will take a systematic look at how Windmill works today, remove bottlenecks, and make the company’s operations more predictable and scalable — while also building and leading the operational team that will support our growth at every stage.
This role isn’t just about fixing what’s broken. It’s about building the operational backbone of the company — the team, the processes, and the infrastructure that the entire business can rely on as we scale.
You will build these functions from scratch or strengthen existing ones — depending on where each stands today:
Legal
HR
Finance
Administrative
Helpdesk
Security
Security & access management focus:
Build a robust access management system: role-based access control (RBAC), with clear processes for granting and revoking access during onboarding and offboarding
Establish a reliable account provisioning process for new employees and contractors — fast, secure, and free from manual bottlenecks
Ensure controlled access to internal systems, client environments, and sensitive data in line with client requirements and industry standards (banking, healthcare, compliance)
Implement or improve security policies: password management, 2FA enforcement, offboarding checklists, and regular access audits
Minimize operational risk through clear SLAs and escalation procedures for Helpdesk and security incidents
What You’ll Own
Audit current operational processes, identify bottlenecks, and build a clear roadmap to address them
Improve cross-functional collaboration between delivery, sales, HR, and finance — establish a shared rhythm and full operational transparency
Optimize contractor and vendor workflows: sourcing, onboarding, payments, and contract management
Build operational analytics: process cost structures, budget management, and spend analysis — so decisions are grounded in data
Drive automation of repetitive tasks across all functions, reducing manual workload for the team
Establish a unified operational rhythm — syncs, reporting, forecasting — so every process is predictable for everyone involved
What We’re Looking For
5+ years in an Operations Manager, Head of Operations, or COO role — preferably in IT, product delivery, or a services company
Hands-on experience working with contractors and vendors: onboarding, contracts, and payments
Experience building or managing operational functions: Legal, HR, Finance, Admin, Helpdesk, Security
Solid understanding of access management (IAM, RBAC), onboarding/offboarding security, and IT security requirements in regulated industries
Proven track record of optimizing processes and reducing costs through efficiency — not headcount cuts
Strong grasp of financial models, reporting, and contractor relationships; experience with strategic financial planning
Confident using AI tools to automate processes and build systems — not just as a chat interface
Systems thinker: you spot weaknesses in established processes and fix them proactively, without waiting to be asked
Fluent English (B2/C1) — for day-to-day work with international clients and contractors
Experience leading a team of 5+ people; strong negotiation skills and the ability to keep team morale high under pressure
What We Offer
Competitive compensation and benefits package.
Remote-first work with a flexible schedule.
Opportunities for professional growth, training, and certifications.
A dynamic environment where innovation, security, operational excellence, and cutting-edge ML technologies are highly valued.
Projects that span cutting-edge AI, UX, fintech, and healthtech domains.
