Head of Customer Support
EVIQO
- Формат:
- повний remote
- Рівень:
- lead
- Джерело:
- jobs.dou.ua
Що робити
- Define and execute the customer support strategy in line with the company’s growth and product goals.
- Keep the required product reviews rating.
- Lead, develop, and support the customer service team.
- Establish service standards, performance expectations, escalation procedures, and quality-control processes.
- Continuously improve support workflows, internal procedures, and customer-facing resources, including knowledge base.
Що очікуємо
- Previous experience leading a customer support team.
- 5+ years of experience in Customer Support, Customer Experience, or Support Operations.
- Hiring experience.
- Deep experience in Zendesk. Strong understanding of ticketing systems, support workflows, knowledge bases, and customer communication channels.
- Experience in AI automations in Customer Support.
Схожі вакансії
- Head of Customer SupportEVIQO TECHNOLOGIESlead
Customer support/Integrations supportEvoplay Entertainment, Лімасол (Кіпр)remote
Customer Support / Technical Support Specialist (B2B IT)EDINКиїв- Customer Support RepresentativePAR Retail (formerly Stuzo)
Senior Customer Support Specialist (Morning Shift)Entravelsenior
З блогу Trackr
Усі статті →
Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot