Enterprise Customer Success Manager (Technical)
ThingsBoard Inc.
- Місто:
- Київ
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Be the main point of contact for 2 strategic enterprise customers at the start, growing to 4–6.
- Advise customer engineers on mapping use cases onto ThingsBoard: device profiles, rule chains, integrations, dashboards, alarms, multi-tenancy.
- Review customer solutions and recommend best practices for performance and scale.
- Build quick proofs of concept and examples that unblock customer teams.
- Plan and control upgrades and maintenance of customer environments together with our Reliability Engineers.
Що очікуємо
- 4+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, Customer Success Engineer, Implementation Engineer).
- Hands-on experience with IoT or data platforms: you have built or integrated solutions yourself.
- Good understanding of IoT protocols (MQTT, HTTP, CoAP), REST APIs and JSON.
- Scripting skills in JavaScript or Python. Basic SQL.
- Understanding of cloud infrastructure: Kubernetes, managed databases, load balancers.
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