We are looking for an Email Compliance Manager to own all communication, ticket management, and compliance coordination with ESPs across a large client portfolio.
You will be responsible for writing, submitting, and managing all interactions with ESP support, compliance, abuse, and deliverability teams. You will act as the strategic communication layer between internal teams and ESPs, ensuring every issue is resolved efficiently and professionally.
You must understand how ESP compliance teams think, how deliverability systems operate, and how to frame communication to achieve optimal outcomes while protecting client accounts.
WHAT WE ARE LOOKING FOR
Must-have
3+ years in ESP-side, compliance, deliverability, or direct ESP communications roles
Strong understanding of ESP compliance systems, abuse handling, and deliverability mechanics
Exceptional written English (near-native or native level) — writing is your core tool
Proven ability to manage 30+ clients across different niches simultaneously
Strong risk identification and problem anticipation skills
High attention to detail (errors in ESP communication have real consequences)
Comfortable working flexible hours and across US time zones when required
Able to operate across all niches without personal or moral restrictions
Nice to have
Direct experience working inside an ESP (support, compliance, deliverability)
Familiarity with major ESP internal processes and decision-making systems
Experience coordinating cross-functional technical or compliance resolutions
Background in email marketing or marketing operations
WHAT YOU WILL OWN
ESP & Compliance Ticket Management
Own all ESP ticket submissions and lifecycle management across 30+ clients
Track, prioritize, and manage all active tickets from open to resolution
Ensure nothing is lost, delayed, or left without follow-up
Maintain structured logs of all communications, statuses, and outcomes
Prioritize tickets based on urgency, compliance risk, and business impact
ESP Communications & Written Strategy
Write and send all communications to ESP support, compliance, and deliverability teams
Handle responses to abuse complaints, compliance flags, warnings, and suspensions
Adapt tone, framing, and strategy based on ESP, issue type, and client context
Know when to escalate, push back, or concede to protect client accounts
Ensure all communication is precise, professional, and strategically optimized
Risk & Compliance Management
Identify deliverability and compliance risks before they escalate
Understand downstream consequences of every ESP interaction
Propose mitigation strategies to the Head of Project for high-risk situations
Stay updated on ESP policy changes, compliance rules, and deliverability trends
Anticipate issues before they become account-threatening problems
Internal Coordination
Work closely with email marketers, project managers, and production teams
Translate ESP requirements into clear internal action items
Ensure required changes are implemented before responding back to ESPs
Maintain clear stakeholder communication on all ticket statuses and outcomes
Follow through until every issue is fully resolved
WHO FITS THIS ROLE
The ideal candidate has worked on the ESP side and understands exactly how compliance and support teams evaluate risk, requests, and sender behavior.
They are a strategic writer who understands that every word sent to an ESP affects outcomes. They can manage a large portfolio of clients without losing track of detail, risk, or urgency.
They are fast, precise, and highly detail-oriented. They think several steps ahead, identifying risks before they become incidents.
They are comfortable working across all niches and understand that this is a behind-the-scenes operational role, not a client-facing or visibility-driven position.
WHO WE ARE
We are a fast-growing operation managing email marketing and delivera
