Documentation / Case Processing Specialist

Що робити

• ✅ Company Formation & Documentation: Prepare and process documents, applications, and official forms required for company registration, tax registration, and ongoing corporate compliance in Ireland. Ensure all paperwork is accurate, complete, and submitted on time.
• ✅ Client Communication & Support: Communicate with clients via email and messaging platforms to collect documents, clarify information, provide updates, and coordinate registration processes. Respond to requests and help resolve issues when needed.
• ✅ Case & Service Coordination: Manage client cases from document collection to service completion, track deadlines, send reminders, and coordinate with government offices, banks, external specialists, and service providers to ensure everything runs smoothly.
• ✅ CRM & Reporting: Maintain accurate client records in Bitrix24, update case statuses, tasks, deadlines, and documentation. Prepare regular reports for the Supervisor and COO and work towards agreed performance KPIs.
• ✅ Quality Control & Process Improvement: Check documents and completed work for accuracy and compliance, monitor the quality and timeliness of external providers, identify process improvements, and help maintain internal procedures and service standards.