Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments. Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 600+ different payment methods and cater to clients worldwide.
We’re looking for a Customer / Technical Support Specialist who’s curious, calm, and not afraid of logs, APIs, or tricky client cases. If you like helping people, solving complex puzzles, and want to grow in FinTech — this might be your next step. 🚀
Who we’re looking for
1+ year of experience in Technical Support (L1/L2). You don’t just “read” logs; you understand the logic behind the data.
Comfortable with REST API principles and able to write SQL queries to track down transaction statuses in the database.
Strong English skills (Intermediate or higher) to provide clear, professional support to our global clients.
Able to stay cool under pressure, turning stressful client issues into “solved” tickets with a calm and confident attitude.
You don’t just pass the problem along; you take charge of the issue until the client is satisfied.
Genuinely curious about how online payments work—from authorization flows to complex payouts.
What you’ll do
Handle client inquiries via Jira, performing deep-dive diagnostics for every case.
Use tools like Kibana and Grafana to identify anomalies and find root causes before they become major issues.
Test and reproduce client issues using Postman to verify integrations or detect bugs.
Communicate effectively with Dev, QA, and Integration teams—providing them with clear, actionable bug reports.
Take part in incident management by monitoring alerts and ensuring a rapid response to platform outages.
Help clients set up dashboards, generate custom reports, and guide them through our product’s sophisticated features.
Document new cases and technical workarounds to help the team grow smarter and faster.
📌 Hiring process: HR Interview → Interview with the Support Team Lead → Interview with the Head of CS → Interview with the CEO → Offer 🎉
What we offer: Growth & Ownership — Salary in foreign currency + tax compensation. — Clear growth paths & Corefy Academy to deepen your FinTech expertise. — Bonus system based on SLA and quality metrics — up to +15% on top of your base salary. — Reimbursement for external courses — we support your drive to grow. — Open-door policy with C-level — your ideas will be heard and valued. Culture that Energises — Meaningful work: you’ll tackle real cases, not just follow scripts. — Regular team events — from fun celebrations to learning sessions. — Friendly, supportive teammates who’ve always got your back. Work Environment that Works for You — Work where you feel productive: remotely or from our cozy Kyiv office. — 8-hour shift schedule, 5 days a week, including occasional weekends (also night shifts on alert). — 20 vacation days + 10 paid sick days. — Mental wellness support — we cover sessions with a psychologist of your choice. — Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.
Want to grow in FinTech and support great products for clients worldwide? Send us your CV — we’d love to meet you! 📩
