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Customer Support Specialist

SweepTech iGaming Solutions

Джерело:: djinni.co

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Що робити

User Support: Handling incoming inquiries via chat and ticketing systems (crisp.chat/discord) in English, Russian, and Ukrainian.
Technical Troubleshooting: Primary diagnosis of issues (deposit errors, login problems, withdrawal delays).
Analysis & Escalation: Identifying mass issues and quickly relaying information to the technical team.
Knowledge Base: Updating internal instructions and Help Center articles.
Recruitment Process

Що очікуємо

English: Level B2 (Upper-Intermediate) or higher. Excellent written grammar is a must.
Experience: 1+ year in Customer Support (experience in GameDev, Crypto, or Fintech is a huge plus).
Soft Skills: High stress resistance, empathy, and the ability to "read between the lines."
Tech Skills: You understand how browsers work, what cache/cookies are, and can explain it to a grandmother.

Що пропонуємо

Competitive compensation package (depends on your experience and skills).
Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
29 business days of vacation and paid sick leave.
Corporate equipment (laptops, monitors, etc.).
Operating in a start-up environment with cutting-edge technologies and unlimited investments in software upgrades, free from legacy systems or outdated solutions.

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