Customer Support Specialist
- Джерело:
- djinni.co
Що робити
- User Support: Handling incoming inquiries via chat and ticketing systems (crisp.chat/discord) in English, Russian, and Ukrainian.
- Technical Troubleshooting: Primary diagnosis of issues (deposit errors, login problems, withdrawal delays).
- Analysis & Escalation: Identifying mass issues and quickly relaying information to the technical team.
- Knowledge Base: Updating internal instructions and Help Center articles.
- Recruitment Process
Що очікуємо
- English: Level B2 (Upper-Intermediate) or higher. Excellent written grammar is a must.
- Experience: 1+ year in Customer Support (experience in GameDev, Crypto, or Fintech is a huge plus).
- Soft Skills: High stress resistance, empathy, and the ability to "read between the lines."
- Tech Skills: You understand how browsers work, what cache/cookies are, and can explain it to a grandmother.
Що пропонуємо
- Competitive compensation package (depends on your experience and skills).
- Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
- 29 business days of vacation and paid sick leave.
- Corporate equipment (laptops, monitors, etc.).
- Professional courses/certifications (200 EUR per year).
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