Customer Support Specialist

Що очікуємо

• 3+ years of experience in Customer Success or Customer Support, with at least 1 year in a startup environment.
• Expert proficiency in Intercom, including analytics, macros, and ticketing system management.
• Strong analytical skills with a data-driven approach to problem-solving and process improvement.
• Ability to work independently with responsiveness and high responsibility, stepping up in times of need while collaborating effectively in a team-oriented environment.
• Highly empathetic, patient, and committed to exceptional customer service.