Customer Support Quality Specialist
- Джерело:
- djinni.co
Що робити
- Conduct regular quality monitoring, analyze results, provide structured feedback, and track improvements.
- Support agent onboarding by developing training materials, assessments, and delivering training sessions.
- Conduct knowledge assessments, identify gaps, and organize targeted training.
- Maintain and improve the knowledge base, response macros, scoring guidelines, assessments, and AI prompts.
- Analyze customer complaints, repeat contacts, and monitoring results to identify systemic issues and improvement opportunities.
Що пропонуємо
- Experience building or optimizing QA processes.
- Experience developing knowledge bases, macros, scoring guides, or training materials.
- Experience using AI tools for Customer Support or quality monitoring.
- Experience working across different GEOs.
- Knowledge of Turkish.
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