Customer support specialist

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You are responsible for providing operational and administrative support to our OEM partners with regard to the processing of clinical cases. You handle the flow of incoming cases, and follow-up on the timing and on-time delivery of cases.
You independently manage daily external and internal requests, covering both technical and administrative aspects of clinical cases for a diverse portfolio of products and partners.
You handle the flow of incoming medical cases and start the operational processing of these.
You receive the incoming medical images for new cases, and get them ready for processing. You follow-up with the partners on rejected images.
You follow-up on the processing of cases assuring all cases are processed, produced and shipped to the customer within the agreed timelines. You reach out to the different stakeholders in case of delays or issues with the flow and intervene when timings are/need to be changed.