We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
HOW YOU WILL MAKE AN IMPACT:
Providing customer support via live chat and email
Handling players’ inquiries, requests, and complaints
Identifying complex or sensitive cases and escalating them to the relevant departments
Ensuring compliance with internal quality standards and communication guidelines
Working according to the assigned schedule and meeting individual KPIs
WHAT WILL HELP YOU SUCCEED IN THE ROLE
Minimum 1+ year of experience in customer support within the iGaming industry (mandatory)
Written English proficiency at B2 level or higher
Willingness to work shift schedules, including night shifts, weekends, and public holidays
Ability to stay focused in a multitasking environment
Strong attention to detail and strict adherence to instructions
HOW WE WILL KEEP YOU SMILING
Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
Unlimited vacation days and paid sick leave—because your rest matters.
A competitive compensation that truly reflects your skills and expertise.
Employee referral bonus and gifts to celebrate your special occasions.
50% financial support for learning expenses to supercharge your professional growth!
A positive atmosphere where you always feel respected and truly belong.
Inspirational team-building activities that turn colleagues into best friends.
Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
Co-working space reimbursement to save your nerves from always working from home :)
