Customer Support (Mixed Shifts)
- Джерело:
- djinni.co
Що робити
- Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
- Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
- Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
- Preparing reports on user requests. This will take up 10% of your time.
- Your main tasks will be:
Що очікуємо
- At least 6 months of experience in customer support in English;
- Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
- Upper-intermediate or higher English proficiency, with fluent speaking skills;
- Strong communication skills in English, both via email and phone.
- It would be an advantage if you have:
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