Customer Support Manager (iGaming)
- Джерело:
- djinni.co
Що робити
- Identify user needs, understand their preferences and guide them toward the most suitable offers or features.
- Check and investigate issues on the platform by simulating user actions or testing scenarios. Report and document any technical problems clearly.
- Establish strong relationships with customers, gaining their trust and confidence through attentive listening and empathetic communication.
- Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.
- Address customer objections calmly and persuasively, providing clear and convincing explanations to overcome concerns and secure sales.
Що очікуємо
- Possess perfect communication skills
- 6+ months of customer support experience
- High emotional intelligence, empathy and patience when dealing with customers
- Can and enjoy explaining processes step by step and guiding customers
- Written and spoken English (minimum B2)
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