Customer Support L2
- Джерело:
- djinni.co
Що робити
- As an L2 Customer Support Specialist, you will:
- Receive and handle tickets escalated from L1 Support.
- Investigate, troubleshoot, and resolve technical issues within agreed SLAs.
- Analyze logs and available data to identify the root cause of problems.
- Communicate with clients when additional information is needed to understand the issue.
Що очікуємо
- 1+ year of experience in an IT-related role, technical support, system support, helpdesk, or similar.
- Intermediate or higher English level, with the ability to communicate clearly with international clients and native speakers.
- Strong troubleshooting and analytical skills.
- Good knowledge of Windows products and common Windows-related issues is desired.
- Experience using logs to investigate and report technical problems.
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