VisaHQ helps travellers and companies get visas, passports and travel documents for more than 70 countries. Our clients are often on tight deadlines, so fast, accurate and calm support makes a real difference to their trip.
We’re looking for an experienced Customer Support Agent to handle client chats as their main job, and to pick up phone calls when the line needs a second pair of hands.
What you’ll do
Answer client chats and emails — order status, documents, requirements, timelines
Take incoming calls when the dedicated phone agent is busy
Read the client’s order before replying, and route them to their assigned specialist when needed
Attach documents and application details clients send in chat to their order
Hand over open conversations properly at the end of your shift, with clear notes
What we’re looking for
At least 1 year of customer support experience in chat or phone — travel, visa or e-commerce is a plus
Excellent written and spoken English
Able to handle several chats at once without losing accuracy
Calm and polite with upset clients, and comfortable saying “let me check” instead of guessing
Reliable internet, a quiet place to work, a headset and a computer
Available for fixed shifts
Nice to have
Experience with helpdesk or chat platforms
Knowledge of visa or immigration processes
What we offer
Fully remote work
Training on our systems and processes
How to apply
Send your CV and a short note about your support experience to [email]. In the note, tell us how you’d reply to this client: "I travel in 3 days and still haven’t received my visa. What’s going on?
