Customer Operations Specialist (Mobile App)

Що робити

• Own the AI support agent’s day-to-day performance: monitor conversations, manage escalated cases, step in when human judgment is needed, and turn recurring requests into automated workflows that can handle growing support volume.
• Manage customer support across live chat and email.
• Monitor and respond to comments on Facebook and Instagram, maintaining helpful and respectful conversations.
• Monitor and respond to reviews on the App Store and Google Play.
• Resolve account, subscription, payment, refund, and product-related questions.