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Customer Infrastructure Engineer (Windows, Linux)

Джерело:: djinni.co

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Що робити

Onboard new customers and guide them through rolling out the platform's data collectors on their servers
Handle first and second line support requests through the ticketing system; customers expect a reply within minutes
Investigate issues: analyse logs, find the root cause and reproduce customer setups in a test lab
Diagnose connectivity between collectors and the central server: firewalls, proxies, open ports
Keep customers informed with clear, structured updates during troubleshooting and incidents

Що очікуємо

Hands-on Windows Server administration: Active Directory, DNS, SQL Server, Exchange, SharePoint Linux administration experience
Experience with Hyper-V and/or VMware
Good networking fundamentals, especially firewall, proxy and port connectivity troubleshooting
Strong analytical and critical thinking skills
Customer-facing support experience and clear communication in English

Що пропонуємо

Basic knowledge of Azure, including hybrid server management and licensing scenarios
Basic understanding of CI/CD concepts
Basic Docker and Docker Compose skills
Experience with other platforms: Proxmox, KVM, Red Hat, OpenStack

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