COO / Head of Operations / Integrator
Build the operating system behind a high-growth e-commerce product business
Industry: E-commerce · Supplements · Amazon USA Format: Remote · Full-time Compensation: USD English: Advanced
We are looking for a senior Operations / Product / Program leader from the technology industry who knows how to turn strategy into execution — and is ready to apply this expertise to a growing e-commerce product business.
We are open to both an experienced COO and a strong Head of Operations / Integrator who is ready to grow into the COO role based on delivered results.
Direct E-commerce experience is not required.
About the Company
Concepta is an established e-commerce company with 7+ years of experience building and scaling consumer brands in the Supplements and Cosmetics categories.
We operate primarily on Amazon US — the world’s largest and one of the most mature e-commerce markets — with hands-on experience launching and developing multiple brands from the ground up. Today, our portfolio includes established brands in the maintenance stage, while the company is entering a new growth phase with the launch of a new Supplements brand.
The company is now moving from individual brand execution toward a more scalable management and execution system. We are looking for a strong operational leader who can help build that system and make the organization execute with greater clarity, accountability and speed.
The mechanics of Amazon, inventory, and 3PLs are learnable. What’s genuinely hard to find — and what this role needs from day one — is someone who has personally built an execution system, rather than simply worked inside one designed by someone else.
You will work directly with the CEO and the leaders of Finance, Supply, E-commerce, Marketing/Brand, IT and HR.
The opportunity
This is not a role for maintaining an established operating model.
Your mission is to build the operating system of the company — the system that connects:
Strategy → OKRs → initiatives → owners → teams → execution → metrics → results.
You will bring the discipline and tools commonly used in high-performing technology companies into a physical-product e-commerce environment.
The business is built around a premium supplements product category, sold through Amazon, with US-based manufacturing and protected intellectual property.
What you will own
Translate CEO strategy into clear company and functional OKRs, priorities, initiatives and measurable outcomes.
Build and manage product / business roadmaps with clear milestones, owners, dependencies and resources.
Establish a company-wide KPI and scorecard system that makes performance visible early.
Create an effective operating cadence: weekly execution reviews, monthly business reviews and strategic planning.
Lead cross-functional execution across Product, Supply, E-commerce, Brand, Finance, IT and HR.
Identify bottlenecks, clarify ownership and remove cross-functional blockers.
Build a structured problem-solving process based on root causes rather than symptoms.
Ensure that decisions are translated into execution and consistently followed through.
Partner directly with the CEO as an execution and management-system leader.
What we’re looking for
Must-have
You have personally built or significantly transformed a management or operating system — from strategy decomposition and process design to OKRs/KPIs, accountability and execution — rather than simply working inside a system someone else designed. This is the single biggest filter, and we will ask you to walk us through one end to end, including a flaw you later identified and fixed yourself.
Hands-on experience with OKRs/KPIs, scorecards, management reporting and operating cadence.
A strong track record of cross-functional leadership — bringing multiple teams or functions together around a common goal, deadline, product launch or strategic initiative.
Experience with product or business roadmaps, priori
