Business Operations & Workforce Manager

Що робити

• Maintain a forward view of staffing, holidays, absence, skills and peak-period demand.
• Identify likely coverage gaps early and bring practical options before they become emergencies.
• Lead support recruitment in partnership with the relevant Lead, from an approved vacancy through selection, onboarding and early quality review.
• Train and calibrate Leads to use structured interviews, scorecards and early-quality reviews consistently.
• Provide backup interviewing for cleaner recruitment during peak demand and help the Field Lead improve the process; the Field Lead remains the primary cleaner hirer and practical assessor.