Business Analyst - CRM (PowerApps / Dataverse)

Що очікуємо

• Capture and document behaviour across the CRM (user lifecycle, deposit/withdrawal routing, KYC transitions, bonus logic, MT5 group assignment) from production flows, Confluence docs, and direct observation of the live system.
• Interview Backoffice, Compliance, Payments, and Sales stakeholders; convert their needs into documented requirements tied to specific Jira epics.
• Decompose epics into user stories with clear acceptance criteria that developers can implement without follow-up questions.
• Data & process modelling
• Own the logical data model for custom Dataverse entities: contacts, trading accounts, transactions, bonuses, consents, state-machine audit.