Account Manager- Sales & Customer Success
Ender Turing | AI / B2B SaaS | Remote in Europe
About Ender Turing
Ender Turing is a product-focused AI startup building conversation intelligence solutions used by international companies in real production environments.
We’re a small team of 12+ people across engineering, product and customer-facing roles, building an AI platform that processes millions of customer conversations across voice and chat.
Our technology helps companies turn conversations into actionable insights through speech-to-text, sentiment analysis, summaries and real-time analytics.
We work with international companies including UNIQA Insurance Group, OTP Bank, NovaPay, Fozzy Group, and Dobrobut Hospitals, with customers across Europe, the US and Latin America.
Small team. Global customers. Real production systems.
We’re looking for an Account Manager - Sales & Customer Success to own the client journey from the first qualified lead to a long-term partnership.
This is a hands-on role at the intersection of Sales, Account Management and Customer Success. You’ll have a direct impact on customer success, account growth and revenue, with the freedom to shape how we work with clients. You’ll work with international B2B clients, senior decision-makers and operational teams, combining commercial thinking, relationship building and problem-solving.
What You’ll Do
Own the Full Client Journey
Take ownership of qualified leads and move them through discovery, presentations and negotiations toward pilot launch and contract signing.
Build strong relationships with decision-makers and operational stakeholders.
Own the client relationship from pilot and implementation through adoption, expansion and renewal.
Drive Customer Success
Understand the client’s business, goals, pain points and KPIs and translate them into clear priorities.
Define and track pilot objectives, success criteria and business outcomes.
Coordinate internal teams and keep projects moving.
Identify risks, blockers and low adoption early and proactively solve them.
Help client teams understand the value of Speech Analytics and turn product usage into real business results.
Drive Growth
Lead post-pilot conversations and turn successful pilots into long-term contracts.
Present results and build the business case for continued cooperation.
Identify new use cases and opportunities for upsell, cross-sell and account expansion.
Drive renewals and build long-term client partnerships.
Be Hands-On
Learn the product quickly and work confidently with dashboards, data and product functionality.
Investigate problems independently and involve the right people when needed.
Work closely with Business Analysts, Project Managers and other internal teams.
Prepare and present business updates, results and recommendations to clients.
You’ll work closely with Business Analysts, Project Managers and other internal teams — you won’t be expected to deliver everything yourself. Your role is to own the client relationship, coordinate the right people and make sure things move forward.
What We’re Looking For
3+ years of experience in Account Management, Customer Success, Consultative Sales, Business Development, Consulting or a similar B2B role.
Experience working with B2B or enterprise clients.
Strong commercial mindset and understanding of sales, retention and account growth.
Experience with complex or consultative sales is a strong advantage.
Strong communication and stakeholder-management skills.
Analytical, proactive and comfortable solving problems independently.
Ability to quickly understand complex products, business processes and client needs.
Comfortable working across both strategic conversations and operational details.
Languages
English & Ukrainian - bilingual.
Experience working in an international environment is a strong advantage.
We are looking specifically for a candidate who is bilingual in English and Ukrainian
