Account Manager (Customer Support Manager)
Adtelligent
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Respond promptly to customer inquiries, provide product guidance, and deliver high-quality support
- Manage customer accounts, onboard new users, and assist with platform setup and configuration
- Investigate and resolve technical and operational issues, escalating complex cases to the technical team when necessary
- Collaborate closely with the Technical and Sales teams to improve the overall customer experience
- Collect, organise, and share customer feedback to help drive product improvements
Що очікуємо
- At least 1 year of experience in Tech Support, Account Management, Customer Success, or a related role
- Upper-Intermediate (B2) or Advanced (C1) level of English with strong verbal and written communication skills
- Strong analytical and logical thinking with the ability to identify root causes and solve problems efficiently
- Excellent customer-oriented mindset and the ability to manage multiple tasks simultaneously
- Confidence in working with technical tools and the ability to learn new systems quickly
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