Account Manager/Client Partner #7164

Indeema

Що робити

Take full commercial and strategic ownership of assigned legacy accounts, establishing dedicated account governance and acting as the primary point of contact for commercial and roadmap inquiries.
Maintain detailed Account Development Plans (template will be provided) for each client to map stakeholders, track technical bottlenecks, set annual growth targets, and outline clear expansion roadmaps.
Monitor client satisfaction metrics (CSAT/NPS), conduct regular satisfaction surveys, and proactively mitigate operational blockers to eliminate churn.
Proactively identify and execute upsell/cross-sell opportunities (team capacity scaling, new project phases, software/firmware upgrades, cross-selling AI/Design/IoT modules) to expand MRR and LTV.
Facilitate strategic QBR sessions with client leadership alongside internal Tech Leads and PMs to present technical audits, market insights, and validated ROI expansion proposals.

2+ years of Account Management or Client Partner experience in IT services / software outsourcing.
Demonstrated success in managing B2B client portfolios, driving upselling, and expanding account LTV.
Proven ability to establish trust and maintain long-term strategic relationships with C-level stakeholders (CEOs, CTOs, VPs of Engineering).
Hands-on experience maintaining account documentation, specifically Account Development Plans (ADP) and Quarter Business Reviews (QBR).
Strong understanding of IT business models (Time & Material, Fixed Price), the Software Development Life Cycle (SDLC), and technical team setups (IoT, Firmware, Web/Mobile, Cloud, AI).