What you own
Customer portfolio growth — net new MRR from existing accounts (expansion, plan upgrades, cross-sell of additional channels)
ARPU growth — average revenue per account trending up over time
Churn reduction — retention rate measurably improving against baseline
Customer satisfaction & referrals — happy customers actively recommending us; a working referral pipeline
Inbound conversion — % of new inbound leads that turn into paying customers, on the path from chat/form to closed-won
AI-first operations — we expect maximum automation of customer-facing workflows using AI agents. You design and own that automation, with engineering support
You're a fit if
5+ years in B2B SaaS Customer Success / Account Management or revenue-side role
Track record on the outcomes above
People management experience or strong potential
Comfortable with AI tools
English C1+ — daily calls with US founders and CTOs
Comfortable with API / developer products (you don't code, but you understand the world)
Data-driven
Nice to have
Experience at API / infrastructure / dev tools SaaS (Twilio, SendGrid, Stripe, etc.)
Built CS workflows or save/expansion automation using AI agents
Designed and launched a referral program
Done structured customer discovery interviews at scale
Hired and onboarded AM/CS team members before
What we offer
$3,500 base + performance bonus (OTE $5,000 from Month 4)
Equity discussion open for the right hire
Remote, Ukraine. Direct report to founders — no middle management
Modern stack (HubSpot, Crisp, Notetaker, Apollo)
Real ownership: you define the function, hire the team, set the cadence
