Customer Success Manager

Cloudfresh ⛅

Що робити

Drive customer adoption and value realization by aligning solutions to customer goals and success criteria.
Serve as the primary point of contact for customers, managing communication, expectations, and engagement cadence.
Maintain accurate CRM records and manage a data-driven pipeline for expansion and renewal activity.
Track engagement, health, and outcomes using CRM and Customer Success tools.
Conduct regular check-ins, reviews, and QBRs/EBRs to align on outcomes, progress, and future priorities.

At least B2 level in English and fluency in Ukrainian.
Proven track record of managing 10+ large and complex Enterprise Clients simultaneously.
Ability to build trust, credibility, and long-term partnerships with Customers at multiple levels.
At least 3+ years of experience in Customer Success, Account Management, Implementation, or a similar role
Аbility to work effectively with Sales, Delivery, Support, and Product teams

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