Zendesk Expert Needed for Healthcare Workflow Configuration
- Джерело:
- djinni.co
Що робити
- You will work with the client to clarify requirements, recommend the best Zendesk structure, and configure the Zendesk instance properly.
- Review the client’s current workflow draft and clarify missing requirements
- Recommend the best Zendesk setup for ticket types, groups, roles, ownership, and views
- Configure Zendesk ticket fields, forms, categories, statuses, priorities, tags, and custom properties
- Set up groups and team structure for Support, NPC, Billing, and other departments
Що очікуємо
- Proven experience as a Zendesk Administrator, Zendesk Consultant, or Zendesk Implementation Specialist
- Experience setting up ticket fields, forms, views, groups, triggers, automations, macros, and SLAs
- Ability to translate business workflows into a practical Zendesk setup
- Experience running requirements clarification or discovery sessions with clients
- Good understanding of support operations, ticket ownership, team assignment, and reporting
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