VIP manager
- Джерело:
- djinni.co
Що робити
- VIP Portfolio Management: Manage a portfolio of high-value players, ensuring personalized attention, strong relationships, and long-term engagement.
- Player Retention: Proactively identify players at risk of churn and implement tailored retention strategies to maintain activity and deposit frequency.
- Revenue Growth: Drive player value through personalized offers, deposit incentives, and engagement strategies that increase deposits and overall LTV.
- Personalized Communication: Build strong relationships through proactive, personalized communication via email, live chat, phone calls, and messaging apps.
- VIP Segmentation: Identify and classify potential and existing VIPs based on deposit behavior, revenue contribution, activity, growth potential, and engagement.
Що очікуємо
- Experience working with high-value players in Tier 1 countries
- Knowledge of VIP segmentation, loyalty programs, and tier-based reward structures
- Communication & negotiation
- Analytical thinking
- Personalization & customer-centricity
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