VIP manager
- Джерело:
- djinni.co
Що робити
- Act as the primary point of contact for VIP players, communicating via chat, email, phone, and messengers.
- Handle VIP player requests related to payments, bonuses, account verification, and gameplay.
- Conduct outbound calls (cold & warm) in English to engage, retain, and reactivate VIP players.
- Build and maintain long-term relationships with high-value players while ensuring a high-quality player experience.
- Manage VIP retention and reactivation activities.
Що очікуємо
- English — C1+, with fluent spoken and written communication.
- Hands-on experience working with Tier-1 markets / players is required.
- 1–2+ years of experience specifically in VIP Account Management / VIP Management within iGaming.
- Hands-on experience conducting cold & warm calls with VIP players in English.
- Strong understanding of player retention and reactivation mechanics.
Що пропонуємо
- Fully remote work format.
- Opportunity to work with an international iGaming product focused on Tier-1 markets.
- Opportunity to join the team during an active stage of international expansion.
- 20 working days of paid annual leave — available after successfully completing the probation period.
- 10 working days of paid sick leave per year.
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