Technical Support Engineer
- Джерело:
- djinni.co
Що робити
- Collecting as much information as possible about the problem and attempting to solve it independently or escalating it to the appropriate Tech team (QA, developers, BA, DevOps, or system administrators);
- Installing and configuring client connection systems, e.g. accounts, connectors, etc;
- Responding to client support requests;
- Repairing software system malfunctions, issues, and related problems;
- Evaluate and prioritize customer support cases;
Що очікуємо
- Bachelor’s degree in information technology or computer science;
- Knowledge of English at the intermediate level (upper intermediate will be a plus);
- Good interpersonal skills and time management skills;
- Proven work experience as a technical support engineer or in a similar role for at least 3 years;
- Strong testing skills and knowledge of web services, APIs, and IP-based protocols;
Що пропонуємо
- Interesting and extensive project;
- Fair remuneration;
- Flexible working hours and work-life balance;
- 20 vacation days, sick leaves upon request;
- Corporate English/Spanish language classes.
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