Technical Support Engineer
- Джерело:
- djinni.co
Що робити
- Provide technical support to customers by investigating application errors, unexpected behavior, and performance issues.
- Troubleshoot problems using SQL queries, application logs, and operating system diagnostics.
- Analyze available information, reproduce issues where possible, and identify potential root causes.
- Manage support cases independently, from initial investigation through resolution.
- Communicate with customers to understand reported issues, request additional technical information, and provide progress updates.
Що очікуємо
- At least 2 years of experience in Technical Support, Application Support, or a similar role involving hands-on software troubleshooting.
- Practical SQL skills, including writing queries, retrieving and analyzing data, and investigating application-related issues using relational databases.
- Working knowledge of both Windows and Linux, including basic administration, command-line operations, and troubleshooting.
- Experience analyzing application and system logs to identify errors and investigate technical problems.
- Strong analytical skills and a structured approach to diagnosing issues, testing possible explanations, and identifying root causes.
Що пропонуємо
- Experience with technical support ticketing or issue-tracking systems.
- Familiarity with relational database administration.
- Basic knowledge of cloud infrastructure or locally hosted application environments.
- Understanding of container-based application deployment.
- Experience with diagnostic or monitoring tools.
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