Tech Support Engineer
Therappy
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Technical Support: Respond to and resolve technical support tickets from employees, providing timely and accurate solutions.
- Training: Conduct training sessions to onboard and educate employees on technical tools and best practices for using our software.
- Bug Reporting: Log bugs, track issues, and collaborate with cross-functional teams to prioritize and resolve software issues using Jira and/or Notion.
- Custom Reports: Write SQL queries to create custom reports and export relevant data from the PostgreSQL database.
- Documentation: Maintain clear, detailed documentation for recurring issues, procedures, and troubleshooting guides.
Що очікуємо
- English level: C2 (Proficient)
- Work Schedule: Daily from 9 AM to 5 PM PST (+ weekends opportunities)
- Experience: Minimum 3 years of technical support experience.
- Technical Skills: Proficiency with ticketing systems, bug-tracking tools (Jira, Notion preferred), SQL, and PostgreSQL database management skills.
- Communication: Excellent communication skills with the ability to train non-technical users.
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