Support Team Lead

Що очікуємо

• Minimum 2 years of experience in customer support, with at least 1 year in a team lead, senior, or supervisory role.
• Strong written and verbal English communication skills (B2+ level)
• Proven ability to train, coach, and develop support agents from onboarding through to independent performance.
• Experience with quality assurance processes: chat auditing, scoring, and structured feedback delivery.
• Confident working with CRM, helpdesk, and scheduling tools (LiveChat, Zendesk, Intercom, or similar).