Support Manager (SaaS, English-speaking customers)
- Джерело:
- djinni.co
Що робити
- Handle customer conversations in Crisp and the support inbox in English. Reply fast, short and to the point, in one consistent company voice.
- Find the real cause instead of repeating what the customer said. Before replying, check the account in our internal tools.
- Bugs and feature requests: reproduce the issue, separate a bug from a product misunderstanding, describe the symptom and environment briefly, open a ClickUp ticket and tag the team in Slack. Get back to the customer once it is fixed.
- Manual account operations.
- Tools we work in: Claude, Crisp, Stripe, ClickUp, Slack, Clerk, internal admin panel, Gmail.
Що пропонуємо
- Experience with Crisp, Intercom, Zendesk or a similar helpdesk.
- Experience setting up and working with an AI support chatbot.
- Confident use of Claude.
- Background in marketing or SMM.
- Basic understanding of how a web product works: what logs are, how to record a bug video, how to explain a problem to a developer.
Схожі вакансії
З блогу Trackr
Усі статті →
Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot