Support Manager (Payments, 2nd Line)
Sola, до $800
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Merchant Support (Email/Chat): assist with transactions, payment statuses, access credentials, and basic setup
- Problem Diagnostics: troubleshoot declines, processing issues, payment errors, and integration problems
- Escalation & Collaboration: liaise with development, processing, antifraud, and risk teams
- Ticket Management: track tickets, document resolutions, and monitor SLA compliance
- Feature & Integration Testing: participate in testing new features and system integrations
Що очікуємо
- Proven experience in payments, payment processing, fintech, or high-risk
- Strong understanding of transaction lifecycle, decline reasons, and basic payment system operations
- Experience in L1/L2 support or technical roles
- Analytical mindset, ability to read logs and troubleshoot issues
- Comfortable managing multiple tasks simultaneously
Схожі вакансії
З блогу Trackr
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