We are seeking a dedicated and passionate Support manager to join our dynamic team. As a Support manager, you will be the face of our company, interacting with our customers and providing them with the best possible experience.
We offer flexible working hours in order to promote a healthy balance between work and personal life.
These hours include
a morning shift from 06:00 to 14:00(1−2 times per week),
a day shift from 14:00 to 22:00(1−2 times per week),
a night shift from 22:00 to 06:00(2+ times per week).
What you’ll do
Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner
Understand and resolve customer issues and complaints
Provide product and service information to customers
Coordinate with other teams to ensure timely resolution of customer issues
Identify and escalate complex issues to the appropriate team members
Build new and upgrade established channels, means and processes to improve the customer journey
Up-sell company products in collaboration with sales teams to ensure growth attainment
What we expect from you
Advanced English (excellent written and verbal communication skills B2,C1)
Strong problem-solving skills and the ability to think critically
Ability to multitask and prioritize tasks effectively
Strong customer service skills and a passion for helping others
A fast learner with that remains calm and professional under pressure
Experience in a customer-facing role is preferred, but not required
Proficiency in basic computer skills and software
Flexibility to work non-standard hours, including night shifts, weekends and holidays
