Support Engineer (Tableau)
Nortal
- Місто:
- Львів
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Provide 1st and 2nd line support for applications, platforms, hardware, and software via multiple communication channels (ticketing system, chat, phone, email, or on-site)
- Act as a primary point of contact for IT incidents and service requests, ensuring a high level of user satisfaction
- Manage incidents end-to-end, from identification through to resolution and closure, prioritising based on business impact
- Perform troubleshooting and root cause analysis for recurring or complex technical issues
- Support analytics and reporting platforms, including troubleshooting performance, connectivity, authentication, and access-related issues
Що очікуємо
- 3+ years of experience in IT support or Service Desk environments (including 1st and 2nd line support)
- Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
- Understanding of applications, systems, and data flow concepts
- Experience working with incident management and ticketing systems
- Experience supporting analytics/reporting platforms (e.g., Tableau or similar BI tools) would be an advantage
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