A little about us:
We are an innovative iGaming platform. We combine advanced technology with high engineering standards, believing that the best products are born where cutting-edge technical solutions meet deep business expertise.
For over five years, we have: — Built a comprehensive platform aggregating games from top providers using microservices architecture, cloud infrastructure, and CI/CD approaches. — Optimized high-load services processing millions of gaming sessions worldwide. — Implemented ML/AI solutions for process automation, player behavior analytics, and security enhancement.
Are you looking for a team where technology and passion come together to create amazing products?
We are looking for a curious and technically minded Support Engineer (L2) to join our Engineering Team. In this role, you will own the investigation of escalated issues from our partners, analyzing logs, reproducing bugs, coordinating with product and development teams, and turn that knowledge into actionable improvements across the team.
What you’ll be doing:
Take ownership of escalated tickets from initial triage through resolution — ensuring critical cases are handled swiftly, using logs, dashboards, and monitoring tools to identify root causes;
Reproduce reported issues in staging and test environments to confirm bugs and edge cases;
Collaborate with Product and Engineering teams on complex issues, providing structured findings to accelerate resolution;
Maintain SLA compliance on escalated tickets and keep partners informed throughout the resolution process;
Develop and document workarounds for known issues, enrich the internal knowledge base with new resolution patterns, and contribute to optimizing support processes and workflows;
Gather and analyze support data to identify trends, recurring pain points, and opportunities for improvement.
You’ll be a great fit if you have experience with:
1+ years of experience in a technical support (L2 or equivalent) or QA role;
Experience with log analysis tools (Kibana, Grafana, Sentry, or similar);
Hands-on API debugging skills using Postman, Charles Proxy, or similar tools; solid understanding of web technologies: HTTP/HTTPS, REST APIs, JSON, WebSockets;
Familiarity with iGaming concepts;
Experience writing incident reports, post-mortems, and familiarity with ticketing systems such as Jira;
High level of autonomy in resolving customer requests or following a proper escalation process;
Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented;
Responsible, detail-oriented, and comfortable handling a high volume of incoming requests;
Strong written communication in English.
Additional Skills:
QA background or experience with manual/automated testing practices, including testing GraphQL APIs;
Proficiency with tools such as Swagger and browser DevTools;
Practical experience working with databases, such as MongoDB;
Experience with webhook debugging and event-driven integrations;
Familiarity with game launch flows and front-end debugging (browser console, network tab);
Experience working with REST or WebSocket-based integrations;
Understanding of back-office and CMS tools used in online gambling platforms;
Familiarity with payment processing flows (deposits, withdrawals, chargebacks);
Exposure to CI/CD pipelines and deployment processes;
Experience working in Agile/Scrum environments;
Knowledge of regulated gambling markets.
Why join us?
Challenging engineering tasks
— Work with cloud technologies, distributed databases, and microservices architecture; — Optimize high-load services for consistently low latency.
Technology leadership
— We follow best practices in software development (clean code, TDD, automated testing); — We use Agile and DevOps methodologies and actively integrate ML/AI for innovative player analytics, data verification, and anti-fraud solutions.
Growth dynamics & freedom of action
— We make decisions quickly and e
