Support Engineer — L1
Peax Software
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Provide Tier 1 technical support via tickets, chats, and web conferences; respond within SLA and keep customers updated until the ticket is resolved.
- Troubleshoot common platform issues: failed connections, authentication errors, scheduler problems, failed transactions, and schema mapping errors.
- Find the root cause of failed interface runs using execution reports, transaction logs, and the Audit Trail.
- Manage user accounts, roles, and API token resets on customer request.
- Assist with installing and checking iConduct Cloud Agents on customer infrastructure, with L2 guidance.
Що очікуємо
- 1+ year in technical support, helpdesk, or customer success for a SaaS or B2B software product.
- English at Upper-Intermediate (B2) or higher, written and spoken.
- Basic SQL: SELECT queries with WHERE, JOIN, and GROUP BY (MS SQL, MySQL, Oracle, or PostgreSQL).
- Practical understanding of REST/SOAP APIs, JSON/XML, and authentication (API keys, OAuth); hands-on with Postman.
- Comfortable reading logs, config files, and error messages, and narrowing a problem down step by step.
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