Support Engineer
Ciklum
- Місто:
- Львів
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Work with clients to update existing PowerReviews integrations and implement new features, including pilot programs, to drive the technical deliverables of the Customer Success Program
- Troubleshoot and resolve a variety of client inquiries including data feeds, API calls for proper server response, CSS, and client-side applications written in HTML/Javascript
- Lead “voice of client” communication process with Product Management, to define requirements for product improvements and new features to grow and scale the business
- Resolve client inquiries directly through individual efforts or working with Customer Success, Account Management, Engineering, and other PowerReviews teams
- Own and drive both external client projects and internal projects to improve how we work including client upgrades, internal tools, and documentation
Що очікуємо
- Bachelor’s degree or practical equivalent experience and 2+ years working in a client-facing technology role
- Proven problem-solving skills and ability to communicate technical concepts to both technical and non-technical coworkers and clients
- Proven ability to analyze data sets for both issue resolution and optimization
- HTML, JavaScript, XML, CSS, and SQL knowledge a plus
- Fluency in English
Схожі вакансії
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