⭐️ About the Company
We are looking for a Support Agent for our partner — a newly licensed Ukrainian iGaming operator currently in the exciting pre-launch phase, building its product and core business processes from the ground up.
The company is developing a modern sportsbook and online casino platform focused on delivering an exceptional player experience, operational excellence, sustainable growth, and full compliance within a regulated market.
This is a unique opportunity to join the team before launch, contribute to building the player support function from the very beginning, and grow together with the product.
♠️ Position Details
Location: Kyiv (Office / Hybrid) Employment Type: Full-time Project Stage: Pre-launch / Product Launch
What You’ll Do
- Provide player support via Live Chat, Email, and other communication channels. - Assist players with registration, deposits, withdrawals, bonuses, and general account inquiries. - Resolve customer issues quickly while delivering a high standard of service. - Escalate complex cases to the appropriate teams, including Payments, Fraud, VIP, Product, and Technical Support. - Handle customer requests in accordance with SLAs and internal quality standards. - Record and manage customer interactions using Help Desk systems. - Participate in testing and improving support processes before and after product launch.
What We’re Looking For
- Previous experience in Customer Support or Player Support. Experience in the iGaming industry (Casino, Sportsbook, or Betting). - Excellent written communication and customer service skills. - Experience working with Help Desk platforms such as Zendesk, Intercom, Freshdesk, LiveChat, or similar solutions. - Strong attention to detail and the ability to multitask in a fast-paced environment. - Willingness to work in shifts. - English proficiency is considered a plus.
What We Offer
- The opportunity to join a licensed iGaming company at the exciting pre-launch stage. - A chance to be part of the team shaping the customer support function from day one. - A collaborative, supportive, and fast-paced work environment. - Professional growth and career development opportunities. - Competitive compensation package.
