brightfin is a revolutionary, subscription-based software provider of Technology Expense Management and Digital Workplace Solutions. Built natively on ServiceNow, brightfin helps companies centralize and manage IT assets and expenses across mobile, telecom, and cloud. We partner with enterprises and government agencies globally to deliver cost savings, deep insights, and efficiency through automated workflows.
brightfin is an equal opportunity employer and strongly encourages applications from veterans, active military personnel, and individuals with disabilities.
Job Summary: brightfin is looking for a Senior UI/UX Designer to own the end-to-end design experience across our SaaS and enterprise/B2B products, including data-heavy dashboards and reporting tools built on ServiceNow. This role owns and scales our Figma design system, drives proactive UX research even where in-product analytics are limited, and partners closely with Product Owners and Product Managers to validate and ship design decisions. The ideal candidate is hands-on, resourceful with constrained data, and proactive about recommending tools and processes — including AI-assisted tools such as Claude and Claude for Design — that speed up development, improve adoption, and strengthen UX research and feedback.
Essential Functions / Duties / Responsibilities:
Own, scale, and maintain our design system in Figma from scratch; update and maintain internal design resources so they serve as reliable defaults for development.
Lead end-to-end UI/UX design for complex SaaS, enterprise/B2B, and data-heavy dashboard products built on ServiceNow.
Drive UX research proactively and independently, including in environments with limited resources (e.g., no in-product analytics for clicks or time-on-page); conduct user interviews and usability testing and synthesize qualitative and quantitative insights.
Proactively recommend and adopt tools — including AI-assisted tools such as Claude and Claude for Design — that speed up development, increase feature adoption, and improve UX research and feedback collection.
Automate compliance reporting (e.g., VPAT, ADA) and help prioritize redesign projects based on findings.
Create clear, efficient design artifacts: interactive prototypes, screen mockups and wireframes, and product documentation such as user guides and one-pagers to support research and adoption.
Work hands-on with Product Owners and Product Managers, communicating proactively and validating design decisions against real product outcomes.
Articulate and defend design rationale directly to leadership and cross-functional teams.
Maintain a solid understanding of HTML/CSS constraints and front-end engineering feasibility when designing solutions.
Minimum Qualifications (Required):
5-8+ years of hands-on UI/UX experience with a strong portfolio of shipped, real-world products.
Advanced Figma proficiency, including building, scaling, and maintaining design systems from scratch.
Proven end-to-end design experience with complex products: SaaS, enterprise/B2B platforms, and data-heavy dashboards.
Independent ownership of UX research (user interviews, usability testing, synthesizing insights), including in resource-constrained settings.
Strong stakeholder management skills, with the ability to articulate and defend design rationale to leadership and cross-functional teams.
Advanced/fluent English for day-to-day collaboration with US-based teams.
Solid understanding of HTML/CSS constraints and front-end engineering feasibility.
Preferred Qualifications (Optional):
Experience with ServiceNow (SN), or designing UI/UX for applications built on top of platforms like SN.
Experience producing product documentation — user guides and one-pagers to support research and adoption.
Competencies & Technical Skills:
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Proac
