Senior Support Engineer
Ciklum
- Місто:
- Львів
- Формат:
- повний remote
- Рівень:
- senior
- Джерело:
- jobs.dou.ua
Що робити
- Respond to customer requests in a timely and efficient manner
- Service Desk management
- Understand and analyze customer issues and identify appropriate and acceptable solutions
- Resolve issues directly whenever possible; otherwise, escalate them through the ticketing system to developers or the next level of support
- Monitor the status of reported issues until they are resolved
Що очікуємо
- Basic technical background; IT education or relevant courses will be a plus
- Experience with Active Directory, Exchange Server, SQL Server, and Windows Server
- Good knowledge of PC-based systems and standard IT tools
- Ability to understand and analyze requests and respond quickly
- Excellent command of written and spoken English
Схожі вакансії
З блогу Trackr
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